Originally Posted by
pc32435
Anyone else had this sort of issues with this card?
Applied for Avios Plus card last week, card arrived 3 days later on Wednesday. Activated fine online, but I've been unable to make any online transactions or add to PayPal. I called up several times and was told each time the "issue" was resolved, finally on the 4th attempt I got through to someone on Fraud who advised it would take further 6 working days because of my mobile number?!?! for it start working online? Is this normal? I have noticed on this post this happened early days of the card, but surely it cannot take 2 weeks to be of any real use? Chip and pin is fine.
Further to this, I have registered for mobile banking, but the card doesn't not appear in 'My Cards' which I'm assuming this is needed for the Avios voucher and points? The advisor told me this can only be corrected in a branch?!?! because I've already had an account in the past.. Surely a Barclay's branch cannot help with Mobile banking? I have raised a complaint as onboard processing has been shambles.. Has anyone else had similar experiences? Or am I just being too eager to use the card? I've only done this because I need to close my BA AMEX blue for 24 months in order to upgrade to the Premium card and get the welcome bonus.. This all seems to much now
Anyone had any success in convincing AMEX to give welcome bonus to existing customers?
Hello! How did this turn out? Did you manage to get this resolved in the end? I am having exactly the same issue - I just cancelled my Amex and moved to this card to restart the counter, and it's caused me nothing but pain.
I get the card, try to activate it, need to use a PIN sentry which will take 10 working days to arrive. In the meantime, I cannot use the card for anything which might require secondary verification. Great! Finally, I get the pin sentry, successfully register on the app... and my card isn't anywhere in the app, and it just says I need to call. I can still use the card, and I can even spend online with codes sent to the app for verification. I've tried uninstalling/reinstalling/trying it on a different phone and no joy. I have never been a Barclaycard customer either.
I've tried calling customer services multiple times, and every time they're perplexed and have never heard of it happening before. They've said they've raised a ticket with IT and they said they'll get back to me in 48 hours. Needless to say, I haven't heard back so have raised a complaint and am frankly losing faith that it will ever be resolved!! I'm thinking I should still get my avios in the meantime, but no doubt I'll need to fight them for that too.
Update 08/01/24: It took about 2 weeks, but I now have access to the app. No idea if it was the IT ticket which fixed it, or if it just resolved itself in time, or whether the fact I registered a complaint helped at all... but I can confirm it's now fine. I'm not particularly impressed with the service so far at all - I've never had so much difficulty in getting set up. It is the only avios card which isn't the amex though, so I'll (grumpily) stick with the Barclaycard avios card until I'm eligible for an Amex bonus again.