Originally Posted by
pallan12
Just dropped in a complaint for a broken CW seat on my MIA flight yesterday (58A on G-XLEF in case any one is due to fly on it in the coming days and wants to avoid
)
I'm a Blue member, and it was an award ticket, so I'm not expecting much in the form of compensation, was also a day flight. But complained more out of principle that it's not acceptable to be selling a ticket in a broken seat. If I'd been in that seat on the red eye return I'd have been very miffed.
Crew were great, offered to manually move my seat but frankly felt like I was being a pain requesting this so only asked them to move it once, it also inconvenienced the passengers around me.
Posted about the above a couple of months ago. BA came back quickly at the time and offered 10k Avios and a cut and paste sorry which, frankly, I thought was quite poor considering some of the other offers being made for broken seats mentioned here (I know, status/ticket type etc will affect this but still).
Anyhow, went back to BA saying this wasn't acceptable and haven't heard a word since. Sent a couple of chasers, contacted them on Twitter/X and just been told to wait.
Worth keeping pushing or leave it? Really think 10k Avios was poor for a broken CW seat, regardless of it being an award ticket/Blue member.