Originally Posted by
notfunanymore
Happy New Year All !
A very useful thread but unfortunately the "How to claim" bit doesn't quite align with my experience.
Basically if you claim via their webform or via post as I did, you don't have any response with which to show CEDR that you claimed 8 weeks ago. CEDR simply copy/paste a proforma email that asks for dated corresposdence. The letter I sent and proof of delivery via Royal Mail tracked is apparently not good enough !
It looks like I will have to put in a fresh claim but still not sure how to get proof that I have claimed that is good enough for CEDR ?
I rang CEDR up about this, before Christmas, and they said
- they CEDR continue to process claims by post themselves, and it consists of a "significant minority" of their cases and
- certificate of posting is acceptable to them as proof of date, but they could see some confusion where a claim has both both postal and online elements.
So I would suggest you give them a call about this to confirm, I doubt you need to put in a fresh claim, but so long as your online version has a clear statement and upload of the Royal Mail Tracker information then I would expect this to be OK.
If you submit a claim via the Portal you get an incident number or log number back, via an auto-email, and in the other cases mentioned this has been accepted by CEDR as evidence of date. Moreover if the flight was more than 8 weeks ago then it's pretty obvious when it happened. I have mentioned in the main text that the Portal is the best route rather than using Royal Mail.