Happy New Year All !

A very useful thread but unfortunately the "How to claim" bit doesn't quite align with my experience.

Basically if you claim via their webform or via post as I did, you don't have any response with which to show CEDR that you claimed 8 weeks ago. CEDR simply copy/paste a proforma email that asks for dated corresposdence. The letter I sent and proof of delivery via Royal Mail tracked is apparently not good enough !

It looks like I will have to put in a fresh claim but still not sure how to get proof that I have claimed that is good enough for CEDR ?