I and an IT issue Dec 11. Went to check in for my flight and something was wrong bc I couldn't log into my account not could I check in with the confirmation number. I tried on and off for a half hour before I decided to just start driving. This was about 4 hours before my flight and I planned on running errands on the way. About an hour later, I was able to check in but I was wondering what I was gonna do if I couldn't do online check in when I got to airport.
Based on threads here, my plan was to go to agent and show them it was busted. I'd pay the $25 if forced to buy them file a DOT report with screenshots of the check-in not working.
F9s website reminds me of how bad Hertz is with several tabs in "my account" still not working properly for me on a mobile browser.