FlyerTalk Forums - View Single Post - 2024 Elite Packages Arriving [75K packages may be sent in error]
Old Dec 31, 2023 | 1:07 pm
  #48  
billdokes
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Join Date: Jan 2010
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Originally Posted by RatherBeInYOW
I suspect they'll do whatever is cheaper, which will depend on the number they screwed up before they realized it ... but I suspect what is cheaper is sending an email saying "oops" and then mailing out new packages as applicable.
Define "cheaper"...I think there are 3 possibilities here...75k last year, dropped to 50k; 75k last year, dropped to 35k; 75k last year dropped to no-status.

What does it really 'cost" them to mint someone at 75k that should have really been at a lower tier? Is it really material given that the benefits between 50k + 75k are basically negligible, and for the 35k/no status, they are getting MLL access, which is pretty much a fixed cost. Pushes more e-Ups into the system but AC controls how many e-Ups they grant through inventory management so that's a wash for them. I guess there's the extra bonus AP points if that's chosen at a select benefit, but again, how much of a burden is that? Probably a few other benefits that I haven't called out, but how many have then a hard, quantifiable cost?

If it was my call I'd be inclined to do the right thing by the Customers affected which is let them keep the status I notified them that they had (many probably had no idea as not everyone is in tune with all of the AC minutia or how they are tracking towards their future status as us FT-ers), unless someone could show me that it was going to be a major financial hit that we could not absorb.

Interested to hear other opinions!
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