This stay was back in November. Overall it was a good stay but not 100% perfect.

Lobby :








Check-in was done by a very courteous employee. I was really feeling welcomed. I booked a superior room at a ALL visa Ultimate rate coming with a 50€ F&B credit. I was upgraded in a Junior Suite Duplex. The room is exactly the one reviewed by wkndtraveller, so I won’t review it again. It was facing the roof of the train station and the room offers a lot of natural light thanks to its huge window. Zero noise from inside or outside + Sofitel MyBed = guarantee for a good night sleep. Bathroom was too small IMO.
















Water was replaced daily, as well as espresso capsules. There was no welcome amenity or letter which I find odd for a Sofitel. Previous posters have also mentioned this so it’s not a one-time forget. On the 2nd day, I discussed again with my check-in employee who asked me if everything was fine. I said yes but expressed my surprised for the lack of welcome gift. He said “well…we don’t do this here…but if you want, I can arrange a fruit platter to be delivered to your room”. I said yes, but the fruits never came.



Breakfast buffet was very good with a large selection of cold and warm items.

I didn’t try the restaurant but looked at the menu and I agree with previous posters remarks : relatively pricey and I found the menu rather uninspiring. I ordered a room service dinner on my arrival day. The room service menu is a shorter selection of the restaurant menu.

I was able to redeem the drink voucher against a glass of Champagne (some real Champagne !) at the hotel bar, which becomes so rare in Accor world that it worths to mention.
The bar:




As already reviewed by previous posters, one of the strong point of this hotel is the Spa, pool, hammam.

Before coming, the whole place was very busy (it was on a saturday). I booked by email a 1 hr massage. I wanted to use all my Diamond dining & spa vouchers for this. It was quite pleasant to enjoy this massage after a day walking around the city. After the massage I used the pool and its design is really super weird. It’s like a snail and not a square or rectangle classical basin. It was super noisy with a lot of kids screaming, so I left quickly. I am not a hammam person, so I skipped this part.



Checkout was a bit complicated because I never received the code for the redemption of the dining & spa vouchers and they had to keep the check open for another 48hrs after I left as I needed to contact the CS. The issue was that they needed to verify my email address !!! I am using the same address since the beginning with Accor and suddenly they feel the need to verify my address over the phone. Accor IT at its best. I was still in communication with the front desk employee for giving them the code and they were able to complete the checkout without further issues.