Just flew London to Dubai business return for the first time in December 2023. I wondered about how Emirates chauffeur worked and read many good posts here. Here’s my experience to help others.

About two weeks before my flight, I entered all my details on the Emirates app for chauffeur bookings. I noticed that afterwards, I could see the time I requested but under address it simply said ‘on file’. So there was no way for me to double check what I entered.

Drop off to LHR
At exactly 48 hours before my flight (same time as when check in is available), Addison Lee sent me an SMS with a link asking me to confirm my booking.
30 minutes before actual pick up time, I get another SMS to say the driver is on the way.

Arriving at DXB
As you exit baggage claim, there is a separate exit for Emirates chauffeur service. The staff here checked my passport and printed out a ticket. As I walked out, I handed my ticket to another staff member who told me which car to get in.

Drop off to DXB
24 hours before my flight, I got an SMS confirming my booking (although it didn’t say much)
Then only when the driver had arrived for the pick up did I get another SMS to say he was waiting.

Arriving at LHR
Like before, SMS 48 hours before the flight from Addison Lee asking me to confirm the booking.
After exiting baggage claim there is an Emirates office and my driver was waiting there. I noticed all the drivers there were holding name signs so I assume they may greet you too.