FlyerTalk Forums - View Single Post - Unpleasant Experience with Paid Exit Row Seat Reassignment

Dec 30, 2023 | 11:10 pm

#9

notquiteaff

FlyerTalk Evangelist

Join Date: Dec 2006

Location: Pacific Northwest

Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...

Posts: 21,425

Quote:

Originally Posted by Mwenenzi

Seats probably allocated by a back office. Being a group booking it may have had closer attention to details.
Gate agent would have followed what the the computer screen showed~allowed. When it comes to staff ranking gate agents are near the bottom. Others in a back office have far more responsibly.

If you had direct communication with the AS Group Reservation Desk talk to them.

OP said

“This happened during our onward flight and on the return flight, the same people could sit in Exit Row Seats without any issues.”

It seems unlikely that “the back office” would find a problem with the seating arrangement for one leg, but not the other.

Even with AS antiquated IT, AS should presumably be able to determine who moved the passengers out of exit row if they are so inclined.

Reply