Originally Posted by
mottai
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I recently flew with a group of 18 people, consisting of 10 adults and 8 kids, on Alaksa Airlines on a Group Reservation. In advance, we purchased three Exit Row seats to accommodate members of our group who preferred those seats. However, upon reaching the gate, we found that our Paid Exit Row Seats were reassigned to other passengers.
The gate agent informed us that, due to FAA rules, none of the adults in a group reservation with kids were allowed to occupy Exit Row seats. This came as a surprise to us, as our understanding, based on FAA and airline guidelines, was that one parent or guardian could sit in an Exit Row seat as long as another adult could attend to the children. This is not mentioned in Alaska Airlines website -
https://www.alaskaair.com/content/tr...ating-exit-row
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Seats probably allocated by a back office. Being a group booking it may have had closer attention to details.
Gate agent would have followed what the the computer screen showed~allowed. When it comes to staff ranking gate agents are near the bottom. Others in a back office have far more responsibly.
If you had direct communication with the AS Group Reservation Desk talk to them.