FlyerTalk Forums - View Single Post - How to recover my 92 year old mom's account
Old Dec 29, 2023 | 9:01 pm
  #9  
TheHorta
 
Join Date: Sep 2016
Location: HSV
Programs: Bellevue Lifetime Premiere Mega Elite Supreme
Posts: 1,513
Someone can correct this if I’m off-base, but…

I’d open NEW SM account with your new email, then ask DL to merge your old, dormant account with the new one. It *feels* more like going in through a side entrance rather than possibly trying a method rife with potential security issues.

Obviously, they’ll ask for the creds on your old account, but that’s the very reason you opened the new account, under the same name, etc.

I’ve done this with a couple other companies who refuse to deal with unrecoverable credentials. Never DL though, so it may be a bust.
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