I wouldn't frame it this way. As the poster above said, figure out what would make you feel whole after the hotel failed to honor its end of the bargain. State that you didn't get what you paid for and, when you talk to a manager, if they don't proactively offer you at least what you want, ask for it. Personally I would ask for a full refund but others would disagree. I personally wouldn't pay a dollar to be in the kind of room you described instead of a suite that cost 227k points plus $1k for 3 nights.