Originally Posted by
boerne
He got this letter from eclaims. The cruise company gave them a voucher for a replacement cruise to use within 1 year. They won't use that. And he can refile after a year is up. The question is, does the year clock start the day he filed his claim, the day the cruise line gave him the voucher, or the date of this letter? Anyone with experience here? He will call eclaims to clarify.
The letter seems pretty clear to me: you can re-open the case and get your cash when the voucher expires.
So, it depends on the expiration date of the voucher, not anything else.