Originally Posted by
JessicaB
If you book assistance there are various options available. The last one offered clearly states that a person will walk with you to and from the aircraft, the cabin crew will help you put you bag in the overhead locker if required, no wheelchair will be provided.
If BA doesn't provide this service, it shouldn't be offered. And I think I know my mother well enough to know whether or not she needs assistance, so let's not bother to discuss that point.
The email I received from BA after booking assistance said:
Our service for you includes:
- An escort to guide you through the Terminal, from when you check in through to the aircraft door, if you are travelling on your own.
- The option to board the aircraft before other passengers.
- Help from our cabin crew to familiarise you with your surroundings and to stow your hand baggage.
- An individual safety briefing before the flight departs if needed.
All airlines are required by law to facilitate booking of special assistance for those with a disability or reduced mobility. The same law prevents airlines from providing the service directly, the airport is legally mandated to provide the assistance. An airline’s job is simply to facilitate the booking of assistance on behalf of the passenger.