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Thread: Room downgrade after plumbing issues
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Old Dec 29, 2023 | 1:38 am
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Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
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Join Date: Feb 2019
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Originally Posted by nikehair
Staying at an Autograph Collectoon hotel. Booked a suite for 227k points and $1k cash for 3 nights. On day 2, the shower flooded the entire bathroom and room after we reported a previous plumbing issue that we thought was fixed.

Now in a cramped 2 double bed room with luggage occupying 80% of the space. Are we even entitled to anything? We are so annoyed as we switched hotels mid stay due to issues with our other hotel.

I guess the silver lining is that we have a room at all.
Dear nikehair,

Sorry to learn about this.

Could you please send your information to us via private message so we can help to follow up?

Please let us know if you need further assistance.

Best Regards,

Abbey L
Specialist, Social Media Care
Marriott International

[email protected]
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