Staying at an Autograph Collectoon hotel. Booked a suite for 227k points and $1k cash for 3 nights. On day 2, the shower flooded the entire bathroom and room after we reported a previous plumbing issue that we thought was fixed.

Now in a cramped 2 double bed room with luggage occupying 80% of the space. Are we even entitled to anything? We are so annoyed as we switched hotels mid stay due to issues with our other hotel.

I guess the silver lining is that we have a room at all.