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Old Dec 29, 2023 | 1:26 am
  #97  
Expatriate
100 Nights
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Join Date: May 2002
Posts: 586
Can someone provide link to IHG properties having Club/Exec Lounge, post-Covid reopening?
Yes, historically, generally properties: IC and CP (Crowne Plaza) had/have lounges, I found a Voco, couple of posters mentioned a few HuaLuxes

How can decide if Lounge benefit of use, if don't know what properties have them?

Exec/Club Lounge concept has existed 20-30+ years. IHG in business 20+ years and
1. IHG website and IHG App both don't have a check-box "Exec Lounge" ..... Hilton , others have
2. IHG has no link on website or App to properties with Exec Lounge
3. IHG Rewards Dept and country/regional Guest Relations and IHG Diamond Elite: all have said there is no List (eg PDF)

What international hotels company has no clue about characteristics of its hotel Properties ??
One IC property told me previously they had an Exec Lounge, but did not meet IHG's criteria, so lounge was removed.

4. so, Rewards Dept or Global Chief Customer Officer ....run a database query on whatever this criteria is and send list OR post it on a website
... "can't do that"
Why not? if your Properties database has one or more criteria eg. Lounge "Yes/No" or more informative Lounge Operating Hours (days of weeks and Hours) this gives two+ pieces of info
... "i don't know"

Hmmmm ...again, Global Chief Customer Officer ...no response on this and list of features for App and Website , and Points Crediting processing slowness and errors

5. Just go to the Property and click ... of course, and searching a few countries (adjacent, several properties) for a single trip.
Firstly, this is rather one-time process Exec Lounge doesn't appear / disappear weekly or monthly.
Secondly, of course can look at individual Property by Property reading through descriptions, but how to decide for a Milestone ?? That's different than one particular trip
Thirdly, some descriptions say Exec/Club Lounge but then says May/May not be open because of Covid eg, in Portugal. ie, the property descriptions can be out of date .... so Property descriptions not even reliable?

6. Contacted properties (where could find an email address on website ...no consistency/ standard for this ...and/or by google searches) and Guest Relations ...summarized responses and replied all. 12 hours later, a Diamond Elite email responds with opposite info for 5 of 6 properties. so Diamond Elite rep(s) reliable ?

Hmmmm, what to think ?
IHG properties' people hard-working and property physical aspects are what they are. But IHG global IT ... !@#$% ...and seems Global Chief Customer office doesn't prioritize IT items and/or hire good programmers and/or hire or train Rewards/Diamond Reps product or properties knowledge.

IHG Spire/Diamond since initial year.
100+ nighter per year. Stopped staying at IHG in August at 139 nights. Time-wasters at IT and central & Corporate to resolve errors/make things simpler for members

FT good. But a global corporation should be doing such work and central/Corporate/IT lets down the hard-working teams at the properties.


Originally Posted by FLYGVA
The Lounge pass is for sure the best of the milestone awards, though I could not make as much use of it as I would like to. The suite certificate is nice, thought not as easy to redeem / use. I used it in Bangkok, but was unable to use it in other locations. My rule is not to have more than two in my account. I only could use two f&b awards - all were approaching the expiration date at the end of this year. As MrsW wrote, I much likely not eat at the hotel or could use the lounge and thus have no need for it. In so far, I choose a couple of times the points as best and most flexible option if I only can chose between f&b awards and points (e.g. 30 / 50 / 60 nights).

But in general, I am very pleased with the milestone awards and the new programm after a full year.
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