Originally Posted by
m0hamed
Forward the entire email thread to consumeraffairs@hyatt.com and cc the hotel and your Concierge. I'll PM you the GM's email, too.
Say something like: Given this error is due to Hyatt's mishandling of the process I would like to be confirmed in a Premium Suite using this SUA and for Hyatt to find a solution with the property directly. As the customer, and a Globalist, I expect Hyatt to find a reasonable solution.
We generally only book suites and I know that for some staying a standard hotel room isn't an option.
The worst part of this is that the hotel will likely upgrade you on check in as a Glob to a suite, including a Premium one. I prefer to have conformation in advance as I don't like to play the upgrade lottery. I'm a firm believer of book the minimum room type you're willing to stay in.
Thank you so much for the advice. I will definitely send an email to consumer affairs and if you don't mind letting me know the GM email, I'll do that as well. And yeah, if I knew we weren't going to get the suite, I would have considered booking at another hotel where I also saw suite availability that unfortunately has also now been gone.