I applied a BXP3 to an outbound of a JFK -> LHR and a SWU on the return. I did the BXP3 first a few days before the program ended, and did a SWU 2nd, so the ticket would get reissued with both directions in C inventory. The ticket didn't get reissued until after I had already hung up with the agent who told me she made sure to only pull one SWU, but they actually pulled two after the call ended. I called into customer relations and explained the situation, they asked me to e-mail them the business extra confirmation, which I did, and they deposited a new SWU into my account.