Originally Posted by
billdokes
Cleared an e-Up for Jan 8, no notification, no seat assigned, try to go into the booking to select the seat on both the website and the app...no luck, so I guess it's another un-necessary call to AC tying up call centre resources for something that I'd prefer to do myself!
I just went through a very similar thing with an eUpgrade that was issued at T-36. The web site (and app) knew I was in business class, but when I went to the seat map and chose the one remaining J seat in the cabin, it came back with a "This seat has already been taken, choose another seat" error. Well, there were no other seats available. I call in.... and they're like, what? There are several seats available, which one do you want?
I pick a seat, they go okay, and it's done in 10 seconds. I refresh the seat map on my booking and there I am in my chosen seat, but all of a sudden there's six unassigned seats. What the heck? Several hours later, it's down to J1 again.
Bill, they oughta hire us as QA professionals, between us we manage to find every friggin' bug that could possibly exist.