What is your IHG One Rewards status?
Diamond Royal Ambassador Inner Circle

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
The resort is beautiful.
The club lounge is great.
Service is unfortunately not always at the level expected.

Which room did you book and which upgrade did you receive?
Booked cheapest rate, and was upgraded to King Pool Garden Suite.

How are the rooms?
Around 120sqm, including private garden.
Very elegant design.

Bedroom with very comfortable bed.
Sockets and usb sockets next to the bed.

Seating area with side table.

Television screen with large selection of international channels.
Chromecast

Superb bathroom with bathtub and separate walk-in shower.
2 sinks.
Acqua di Parma toiletries.
Toto toilets.
Additional outdoor shower.

No Free PressReader

Lovely private terrace with garden and pool.
Very quiet.

Expresso machine. Kettle.
Free minibar.
Free laundry service up to three pieces.

How is the exec. lounge?
Massive and superb..
Great lounge manager and chef.

Dining area with terrace

Large infinity outdoor pool.

Bar area.

Superb view over the resort and ocean.

Just perfect à la carte breakfast. And when it is not on the menu, the chef makes it just greatly (I really loved the salad with mango dressing).

Evening spread was more traditional.

Champagne and drinks all the day on demand.

Atmosphere is maybe a bit too formal for a resort lounge (contrary to the Ocean Club, elegant but more laidback).

What was good and what was bad?

GOOD
- Superb resort for interior design and leafy environment.
- Despite it was very busy (you can see it at main restaurant for breakfast), you never feel in a crowded place.
- Very nice suite.
- Great club lounge
- Delicious pastries as welcome gift.
- Less than 15 minutes from airport.
- Very impressive breakfast by choice and quality at Rice Market restaurant.
- Great airport transfer (the lady at airport escorts you in a dedicated lane, next to the SkyPriority one, to make check-in in a breeze: I had the feeling to fly the Première by Air France a moment).

BAD
-- Check-in was a disaster (to the point, which rarely happens to me, that I got so annoyed at one point that things took so long that it was absurd). I was taken by my 'experience manager' (who unfortunately could be called a 'bad experience manager') first to the reception, at the far east of the building, on the ground floor.
I was presented with a welcome drink and asked for my passport and credit card.
- I was then taken to the club for the rest of the formalities (why not do the whole thing at once), at the far west end. Long corridors. Lift to the top floor. My passport and credit card (?!?) were photographed (isn’t the deposit just enough?).
Once again I'm offered something to eat, even though I haven't asked for anything and all I want to do is get to my room.
- I was then taken to my room... on the far east side, close to the sea, at the exact opposite where we were.
It took almost 20 minutes to carry out these operations, giving me a whole lot of completely useless information, walking me around like an old invalid in a hospital, and obviously never asking me what I wanted.
I'll skip the tour of the room (for a moment I thought I was in a LoyaltyLobby😅 video): here's the bedroom (thanks, I think I've got it).
And the funniest part was when my experience manager insisted on showing me how to close the curtains because "you should never close them by hand but with the switch" (by the way, I always sleep with the shutters open): the fancy switch was made in such a way that it didn't work, then the mechanism went haywire and he couldn't open it again.

Surprisingly for this category of hotel, the service is not smooth, despite (or because of) an impressive number of staff.
Is this due to a lack of coordination, of self-confidence on the part of the staff, a sometimes poor level of English or insufficient training?
Here are a few examples:
- my bike was delivered as agreed outside the suite door. But with a code lock. No doubt it would have been appropriate to put a note in my room. So when I picked up the bike, I called Instant Service, who didn't know anything about it. It took a Whatsapp and a good 15 minutes to finally get the code.
- The transfer was offered (which was nice). At the agreed time, I turn up in front of the car, waiting in front of entrance. But nobody knows if I'm the one who has to leave. The lounge manager arrives and quickly sorts things out.

Nothing dramatic, but there's still work to be done on the organisation and staff training if we're to be at the highest level.
Comparisons with the Carlton Cannes, the Regent Porto Montenegro or Berlin, or even the lntercontinental Phu Quoc next door, do not favour the Régent Phu Quoc.

Value for $ or IHG One Rewards Points? Would you return
Yes, even I would definitely expect a smoother experience.

Exterior, Lobby, Gardens

King Bed Garden Pool Suite

Restaurant

Regent Club