Nicely? No. I incurred approx $1100 expense, lost 1 1/2 days of and was inconvenienced. My gratitude is for the rapid settlement and the use of the typical maximum compensation without need of a long drawn out fight. You carry on as if I have somehow profited or benfited from Air Canada's failure to perform. The airline did the right thing here and that was due in part to it's failure being obvious, and the fact that I provided a clear explanation including recitation of facts and damages sustained. There was no emotional or accusatory language which so often sidelines a claim.

The takeaway is to just provide the facts of the event, the losses sustained and to be reasonable. This is not an opportunity to make a profit, but is a means of compensating for the pecuniary damages incurred because of an airline event.