Originally Posted by
Goldorak
No idea (no experience), but I wouldn't be surprised if true. Indeed, we are talking here about purchasing things needed immediately when a bag is missing (toothpaste, toothbrush a few cosmetics, underwears, clothes needed for one or 2 days). Those are obviously purchased in a shop shortly (immediately) after arrival. Ordering on-line is raising obvious suspicions that those orders are not to fulfill immediate needs (with the delivery time).
but there is also the option to order online and pick up in store…
I have the following situation: flew KL605 24/12 and luggage didn’t make it because connection from MAD was delayed…(ironic because captain of KL605 delayed departure because of late incoming luggage)
anyway, I already got an email in flight that luggage was delayed so at SFO baggage counter they said it would arrive on the 25/12…
I stupidly believed them without checking, only to find out today the there is no KL605 on the 25/12…so calling them, they have confirmed that the baggage will be loaded onto KL605 26/12…
they have told me I have a $100 limit to buy supplies for the first day without luggage but they couldn’t confirm to me for the 2nd day…I do intend to buy online and pick up in store. Do you know what is the amount they reimburse for the 2nd day? If it makes any difference it was a revenue business class ticket and I’m FB Gold.
thanks and happy holidays.