Originally Posted by chuck1

I heard back from my concierge.
That took 48 hours.
I guess they aren't real interested in me since I'm losing Globalist status.
They told me they were not going to do anything else as I accepted 5,000 points at the hotel.
It was suggested I should have either come to their first or lobbied for more points at the hotel.

I was instructed to contact the hotel if I wanted anything else.
That seems strange. I have to say I was a bit perturbed at their lack of assistance.
They didn't even address whether the 5,000 point compensation was due to the denial of the Suite Upgrade Award or having to move from the original downgraded room to another at 11pm.

What is odd is none of their Suite Awards have been pulled for this stay where it failed or in Buenos Aires.