Originally Posted by
Splotly
Over the new year period - so highest prices. The price they quoted was the full price to simply book the room as a new booking. I replied and pointed out the difference in rack rates between the room I’d already booked and the Grand Water Villa was around $1,200 a night so surely they didn’t want more than that - and to my amazement they confirmed back that their reply had been intentional.....
What exactly is their intention? To have you pay full rack rate on top of your existing booking for the upgrade? To have you cancel the existing booking and re-book at the cash rate for that exact villa type? Or just to p**s you off like they successfully did (and I would totally be as well), by throwing these nonsense upgrade amounts at you and then telling you it was intentional?