3 family accounts signed up for Business Reward on the same day in early Dec. A few days ago, 2 of them received email from IHG with a direct link to free transfer (and it works). The 3rd member never got it, and manual login to transfer results in a charge. Seems odd. Only thing I can think of, other than random IHG IT stupidity, is the 3rd account is Silver and less active, while the first 2 accounts are Platinum, though that shouldn't matter.

Another weird thing is after you authenticate to points.com, if you refresh the page in any way (I tried to switch between the /transfer and /free-transfer endpoints, but also just going to the original URL), it asks you to login again but will keep rejecting, even if you switch browser. Anyone else notice this?

Please share your DP on free (or not free) transfer.