The big engineer types are at it again at DEN. We had an efficiency study last year and they asked us to have passengers lay out their items in a certain order on the x-ray belt: Shoes, luggage, then laptops. The thinking was that a passenger would come through put their shoes on while waiting for the rest of the luggage and laptop to appear and the line would move faster. Problem was that they didnt consider the people would value laptops to the point that they wanted it to get out of the x-ray and get possession of it before it walked away. Needless to say their shoes took a back seat.
Today starts another study! They took one of the WTMD out of the South checkpoint. Therefore now there are two x-ray lines feeding one WTMD! This is supposed to increase efficiency? What do all you FF think? Please keep it light and on topic.
