Originally Posted by alexxgr

Booked one way award on AA from atl-dfw-hel
first leg is on AA second on finnair.

Wanted to add infant on lap ticket and called AA support. After one hour of back and forth I was told that I need a revenue ticket (ie purchased with cash) and can't add an infant on lap to an award ticket.

Any suggestions? Should I call again or should I call Finnair?