FlyerTalk Forums - View Single Post - FAQ : 2FA / OTP / Confirm Your Identity / locked out of account issues
Old Dec 22, 2023 | 12:02 pm
  #49  
naumank
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15 Years on Site
 
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,029
Originally Posted by yscleo
Marriott told me they have NO IT Dept., last time I had this same issue. I didn't change phone or email, only put in a new CC number when making a booking and selected to save it as a new default.
This was exactly what I did. I merely updated my CC's expiration date on the reservation page and checked the box to save it as default. Worse, before I was locked out, I went to the payment page and the expiration had not been updated. I had to re-update it on the payment page.
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