Originally Posted by
RangerNS
Pain only works when the right thing hurts.
This exact incident, IDK. I've got no idea what contact AC has. I do hope that, moving forward, they have a better template for future contracts, and/or aggressively go after the Vegas provider who did not provide.
A negative side effect of industry wide out sourcing. In any one flight, think about the number touch points that involve out sourcing. The airport authority outsources nearly every aspect of their operations, fueling, baggage handling, terminal operations. Airlines out source food prep, aircraft cleaning(?), maintenance(?), guest relations (as in this scenario). When something goes wrong, YOU might be contracted with the airline but the actual service you receive might be from an outsourced company contracted by the airline. Your recourse is with the airline.
In some cases outsourcing makes sense, in others it's more about cutting costs or isolating liabilities, at the expense of customer experience.