Originally Posted by
DonewithMarriott
I am a lifetime Platinum member and just made Titanium status this year. I have been a Marriott member for 17 years, so I would classify myself as a loyal customer and always prefer to stay at Marriott hotels, whether I travel for business or pleasure. I recently made a trip to the UK on business and as usual my company travel agent made the hotel reservation on my behalf. I provided my membership number at check in, received the usual benefits as elite member, however I did not receive credits (or points) for my 4 nights that I stayed in that hotel. After 10 days had passed, I filed a request for missing nights and received an email from the head of Bonvoy program that because my reservation was not through Marriott.com or Marriott reservation I was not eligible for those nights. I have never heard of such a thing and I travel quite a bit, has anyone else experienced this. I am honestly disgusted with Marriott and the way they are eroding away their reward program. I think it’s about time I consider switching my loyalty to a company that might value it. Would be interested to hear other people’s experience.
Welcome to flyertalk! I’m sure you’ll fit in quite well (if you hang around). As someone who makes all the decisions about my travel arrangements. I’m often amazed by people who have their arrangements made for them who then claim to be loyal customers. As a 25 year ( give or take a few weeks) Marriott customer I’ve observed a gradual decline in the respect that Marriott shows its customers. Over the years it has become more apparent that Marriott has lost its family feel and has gone over to the ‘dark side’ and is completely a corporate operation. I miss the good old days but I still rack up the nights and if I have an issue I take it up with the property management.