Originally Posted by DonewithMarriott

I am a lifetime Platinum member and just made Titanium status this year. I have been a Marriott member for 17 years, so I would classify myself as a loyal customer and always prefer to stay at Marriott hotels, whether I travel for business or pleasure. I recently made a trip to the UK on business and as usual my company travel agent made the hotel reservation on my behalf. I provided my membership number at check in, received the usual benefits as elite member, however I did not receive credits (or points) for my 4 nights that I stayed in that hotel. After 10 days had passed, I filed a request for missing nights and received an email from the head of Bonvoy program that because my reservation was not through Marriott.com or Marriott reservation I was not eligible for those nights. I have never heard of such a thing and I travel quite a bit, has anyone else experienced this. I am honestly disgusted with Marriott and the way they are eroding away their reward program. I think it’s about time I consider switching my loyalty to a company that might value it. Would be interested to hear other people’s experience.