Originally Posted by
GUWonder
Having had luggage subject to misconnections on various MSP-AMS-Scandinavia routes where DL did the tagging, reasonable replacement clothes up to the 1288 SDR limit under the relevant Montreal Convention is what the airline is liable to pay out. That’s about $1700 max. It’s max per named passenger on the baggage tags. If Delta at MSP checked the bags for your wife and you under just one passenger’s name, then the maximum stipulated liability for your bags is c. $1700 combined; if the named passenger on each baggage tag is different, then it’s c. $1700 for you and c. $1700 for your wife. But if you don’t incur coverable expenses, they won’t pay out anything (other than perhaps Delta may throw a small goodwill gesture your way).
KLM will process and handle your claim for financial payout for expenses the travelers incurred due to the baggage irregularity.
KLM didn't load one our bags OSL to AMS last spring. We believe the bag was tagged but then the tag was 'cancelled' somehow. In any case, our AMS clothes were in the bag not sent along. It took an entire week for our bag to catch up with us. In the mean time, we had ballet tickets, a nice dinner reservation, etc. We needed almost everything clothes wise for AMS. Kept receipts. After a couple of back and forth with the KLM processing team, we got every $$ back we had spent - close to $1400.