^ I left my overcoat in the closet of the YYZ MLL. I noticed this oversight in flight and reported this to the in-charge. She briefed me on what to do on arrival in YWG: report this to the baggage agent on arrival.

YWG immediately phoned the YYZ MLL and the overcoat was found where I left it.

The overcoat was placed on the next flight two hours later and I picked it up at the airport the next morning when I received a call confirming its arrival home.

I was impressed with this customer service.