Certainly was good advice but the reply I go from them is certainly not satisfactory to me (see below). I made it perfectly clear I was claiming for the denied boarding in Munich and never claimed any compensation for the later cancelled flight from Amsterdam to Aberdeen at all.

Dear Mr Billyfergus,

I am sorry that your flight from Amsterdam to Aberdeen on December 11th was cancelled because of bad weather condition.

However, the reason for this cancellation is regarded as an extraordinary circumstance and therefore the compensation set by the EC Regulation 261/2004 does not apply.

Also, we have complied with our obligations to limit as much as possible the inconvenience caused by this circumstance; therefore, I cannot respond favourably to your request.

We look forward to welcoming you on board our flights again soon and hope that in future everything will be to your entire satisfaction.

Best regards,

DOMINGUE. A
Air France Customer Care


My reply to them - Dear Domingue A, this reply from you is not acceptable. If you had read my complaint properly you would have seen I was not claiming compensation for the cancelled flight from Amsterdam to Aberdeen but for being denied boarding at Munich airport for the flight to Amsterdam. We had seats and tickets for the 11:40 flight from Munich to Amsterdam, we went through security with these tickets and it was only when we went to the lounge to relax before our flight that we received a message to say we had been taken off this flight and put on the one leaving at 20:05 which meant we had to stay at Munich airport for an additional 8 hours 25 minutes.



Our original 11:40 flight from Munich was not cancelled (it was delayed) and did leave and according to gate agent, there were unoccupied seats on this flight. I tried to persuade this gate agent to let us on this flight (our seats were 4C and 4B) but she denied us boarding despite us have the paper tickets for this flight in our hands. It was quite embarrassing for us. This is not acceptable and is was only after 3 calls to the platinum line that were put on the next flight due to leave at 14:15 (it also left late) and not on the 20:05 flight we had been automatically booked on.



When we did arrive in Amsterdam (after 19:00) we went to the Crown Lounge and spoke to the KLM rep there and she told us how we had been treated with the denied boarding incident in Munich was not acceptable and we should make a complaint which I obviously have. As normally loyal Platinum customers (take a look at how many upcoming flights we have) I feel very let down and somewhat embarrassed at the reaction I got from you as a representative of a company I normally praise.

Regards, Mr Billyfergus.