Originally Posted by
wong2370
I did not know I can also claim in addition for the miles on the rerouted airline. Thanks for the tip.
I agree also that any confirmation from ground staff is itself unreliable. I don't think I mean it as an absolute right but what I mean is more a springboard that you can go crazy on in getting something in return further down the line.
Probably the conclusion now is if you get downgraded on your next available flight and you voluntarily take it instead of waiting for a J class seat, you waive the right to claim for points and miles accorded to the original ticket.
Many posters have found that the collective wisdom of experienced flyers on FT is often more reliable than what some ground or call center staff try to answer when you ask a question not in the scope of their job.
It might take a few incorrect posts to converge to the right conclusion, but it is often better than some answer from a CX agent who has no knowledge/experience/training on that type of question.