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Thread: Amex Concierge: What have they done for you?
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Old Dec 20, 2023 | 6:48 pm
  #716  
dhuey
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Originally Posted by italdesign
I hate the fact that concierge chat is only available on the app and not thru the website. The app logs me out every 5 minutes in the middle of active chat. I've been kicked out 4 times already in a relatively simple concierge chat. Does anyone know if there's a way to stay logged in while chatting?
Maybe during your chat you click on something in the account window every 3 min or so. Seems like the chat window isn’t resetting the timeout clock.
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