FlyerTalk Forums - View Single Post - ‘Booking on hold’ due to family emergency - questions
Old Dec 20, 2023 | 2:20 pm
  #5  
tom139
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Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways GGL
Posts: 1,922
Originally Posted by corporate-wage-slave
My general understanding is that when you have used the emergency provisions that BA offer, there is at some point a need to complete the journey as booked, other than on a different date. UuA is reversible anyway, so that makes sense. So to answer the question with the lmited information provided it's
1) No
2) The original fare conditions apply (with the UuA reversible) but if you want a refund instead then the original conditions / cancellation fee etc would apply.
Thank you so much. They were very clear it didn’t need to be the same route - so I presume the ‘journey as booked’ means a flight to somewhere of equal or higher value for me only?

For reference, I hadn’t completed the outbound sector so the booking hadn’t been ‘started’ at all…albeit I was due to fly today.

Thanks!
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