Originally Posted by
bossflying
Hello, I am in a sticky situation and would appreciate it if you guys could help or guide me.
I took part in this ''special deal'' and booked a flight from Oslo-Amsterdam-Kuala Lumpur, and I was due to fly out within 3 days on 23 December. But today (19 December) AF/KL canceled my flight as well. I called AF/KL and tried to have the ticket reinstated/rebooked but the agent I spoke with told me that the AF/KL revenue management had canceled it and the ticket was put on refund and nothing more could be done.
I had just a few days ago booked a non-refundable hotel for a few nights and a flight back to Europe from Kuala Lumpur. My hotel expenses and my flight back to europe have set me back around 1000 Euros.
I have a few questions about compensation and reimbursement.
Because my ticket was canceled on this short notice (within 14 days) of departure and not the particular flight itself can I claim EU261 compensation?
If I book a new ticket with another airline in Business class can I claim back my ticket expenses from AF/KL because they canceled my flight on short notice and did not rebook me?
If I decide to not travel can I request to be reimbursed for my hotel and my flight back home to Europe?
What steps should I take next, Anything important I should do in this situation?
Thank you
few things to clarify:
1) did you receive the cancellation email on Dec 8th?
2) was this ticket one of those that was reinstated after Dec 13th?
3)when you say Dec 19th they cancelled, you mean you received a formal notification by email only for the first time about this ticket and before that not a single communication about this ticket ? Therefore no refunds yet as at Dec 19th?
4) when you checked your booking on MMB prior to 19th, it was alive and normal? No red cancellation banner?
5) was this a 074 ticket or a 057 ticket by AF?
At this stage , if AF/KLM is refusing to help, travel insurance would kick in…
but for you to push your claims with insurance you need to get all the facts above right.
Conditions for compensation and reimbursement under Eu261 are not met based on the details you gave. But this has been a mess so appealing to AF/KLM first would be certainly best resort.