Hello, I am in a sticky situation and would appreciate it if you guys could help or guide me.
I took part in this ''special deal'' and booked a flight from Oslo-Amsterdam-Kuala Lumpur, and I was due to fly out within 3 days on 23 December. But today (19 December) AF/KL canceled my flight as well. I called AF/KL and tried to have the ticket reinstated/rebooked but the agent I spoke with told me that the AF/KL revenue management had canceled it and the ticket was put on refund and nothing more could be done.
I had just a few days ago booked a non-refundable hotel for a few nights and a flight back to Europe from Kuala Lumpur. My hotel expenses and my flight back to europe have set me back around 1000 Euros.
I have a few questions about compensation and reimbursement.
Because my ticket was canceled on this short notice (within 14 days) of departure and not the particular flight itself can I claim EU261 compensation?
If I book a new ticket with another airline in Business class can I claim back my ticket expenses from AF/KL because they canceled my flight on short notice and did not rebook me?
If I decide to not travel can I request to be reimbursed for my hotel and my flight back home to Europe?
What steps should I take next, Anything important I should do in this situation?
Thank you