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Thread: Destination change after missed connection?
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Old Dec 19, 2023 | 1:14 pm
  #11  
olouie
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Originally Posted by lhrsfo
Classically customer unfriendly - not allowing you to do anything until after it’s impossible for you to be pro-active, and then letting you stew until it’s too late to influence the outcome. Truly horrible service.
It’s also baffling because surely this means more UK/EU261 claims and compensation overall vs allowing voluntary changes.
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