Originally Posted by shimps1

Checking out from a 5 night stay tomorrow. Resort has a decent location, is well maintained, and food is above average for an AI. Got upgraded as a Diamond, although it was to a room I didn't want, but a paid upgrade into a nice suite was cheap ($100/night).



Biggest complaints:
Pools are absolutely freezing. Not uncommon in winter in Mexico, but they are essentially unusable.
Strict lifeguard enforcement on the beach (can't blame hotel for this, waves were rough). More of a FYI, here.
Service while sitting poolside is lethargic. Service in restaurants was good.

Overall, I was impressed by the hotel. For 100k/night into a standard room, 5th night free, 2 adults and 2 kids (4 and 2), it's a tremendous points value.