Previously, I paid SF for information on the 1x pair needed to unlock a discounted fare from Lisbon to Sao Paulo via a fuel dump. However, upon receiving the PDF, I discovered that the specified 'magical' pair referred to two cities in Southeast Asia. This 'trick' would only have worked by flying from Portugal to Brazil the following day, which was simply impossible. Ultimately, it was an impractical combination. When I requested a refund and highlighted the issue, their response was that they had mentioned the 1X 'could be anywhere in the world.'
While I acknowledge their statement, my concerns remain:
- Selling a product to a paying customer implies providing valuable information. In this case, the information rendered was practically unusable.
- When I emphasized the necessity of flying the 1x leg to prevent the cancellation of the main legs, their response was 'sometimes not.' Further inquiries about this applying to those specific flights led to them stating they didn't know.
- Marketing an offer as 'FUEL DUMP, LISBON TO SAO PAULO, NON-STOP, 235€' without disclosing the requirement of purchasing a return ticket from Europe to Asia seems misleading, if not a scam. Any "conventional" return ticket from Portugal to Brazil was cheaper than this supposedly 'amazing' fuel dump 'offer.'
SecretFlying simply doesn't care since they don't look to be a 100% legit company (no information on their webpage). The guy answering to my mails was absolutely unprofessional and wrote me as if I was his school mate.