The AA
Mileage Multiplier, a mileage purchase which is offered when you purchase a ticket, change something on your reservation, or checkin at a kiosk at the airport, is listed on the WIKI as an eligible charge for reimbursement through the $200 airline credit. There are a couple of reports in this thread confirming that reimbursements were covered. It has been one of my go-to last minute purchases to use up the credit - especially since I don't pay a lot of junk fees due to (minimal) status at American.
However, I made a Mileage Multiplier purchase this month to use up the outstanding credits I had available and saw that it had not been reimbursed for more than a week. I specifically did it as a standalone purchase after purchasing my ticket (with a different card). Here is what appeared on the transaction on the website:
$161.25 Will appear on your statement as AMERICAN AIRLINES 45800-433-7300 TX
Tags
Flight Details
Miscellaneous Tax(S)/Fee(S)
Flight on December 11
I was a bit concerned by the tagging since it said "Flight on Dec 11" even though I wasn't flying until January with the associated ticket.
Since the credit usually posts quickly, and it has been more than a week with no credit, I decided to start a chat with an AMEX agent (on the website) and was told that the purchase, as it was recorded, did not qualify for reimbursement. Here is exactly what the agent wrote:
>The charge you made on December 11 is an ineligible charge.
Eligible charges include, but are not limited to:
Airport lounge day passes and annual memberships
Change fees
Checked baggage fees
Early check-in fees
In-flight amenity fees (beverages, food, pillows / blankets, and so on)
In-flight entertainment fees (excluding wireless internet)
Overweight / oversize baggage fees
Pet flight fees
Phone reservation fees
Seat assignment fees
Unaccompanied minor fees
It posted with a ticket number, which is the reason the system may have considered it as a charge for airline ticket.>
Again, I point out that this was a purchase for Mileage Multiplier, standalone with the eligible Business Platinum Card. The WIKI indicates that Mileage Multiplier should be eligible. Others on this board have reported positive experiences with this charge.
(By the way, in the absence of an expiring credit, this is not a very good use of $$.But it was one of the only ways I could use the available credit - I didn't want to purchase an AC day pass and I am not traveling any more this year and don't have any fees to pay.)
This agent recognized my 40+ year Amex relationship and credited the amount...
We appreciate your card membership with American Express since 19xx, and wish to serve your card needs for many more years to come.
While I imagine most clients would have gotten the same credit, I appreciate the recognition, and note that AMEX is an organization that respects customer loyalty in my experience with them.
Eric