FlyerTalk Forums - View Single Post - Evaluating AC's performance and competitive offering in 2023-25
Old Dec 19, 2023 | 8:53 am
  #124  
RangerNS
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Originally Posted by Adam Smith
Actually, Delta took action to improve its OTP around a decade ago because their view was that it had gotten so bad that it was a factor in customer decisions.
One might squint and consider this one metric the management equivalent of a soup diet. The focus is on "one thing", but there are in fact dozens, hundreds, of factors that influence that. If the ground crew manager in Logan can justify spending $20/jacket more on winter gear out of the "OTP Improvement Budget" then that is great. But if the C-Suite Soup Diet that year was "Less Absenteeism" then the same $20 better jackets might have been bought out of that budget.
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