Originally Posted by
milesaddict
Customer Service Manager, he had the approval for the upper management toreinstated the ticket as initially bought (J class fully flexible).
While it's a positive outcome for me, I should not have sent such an email to get the attention and a result.
Mistake fares or very low fares will keep happening, some airlines will own it some will behave like AF/KL.
While we know it's within the "bargain" category, the average Joe who does not understand how airline fares are structured will not get it (even more if he buys from OTA).
Again a 1400 RT tix in J and a OW at half the price, it does make sense for the average Joe.
In regards to the refund and before having the discussion with the CS Manager, I had different feedbacks:
- You need to ask for a refund
- Refunds are on the way
- It's going to take 2 to 3 weeks
The best agent (ironic) I spoke to was the one who said: we have the right to do anything.
Thanks for taking the time to reply in detail. I agree with you on the pricing issue etc.. It is indeed interesting though that they decided to keep your ticket back. I assume you are an ultimate platinum AF flier that is why. Good gesture- happy for you.
Shame they are not communicating clearly and better otherwise for the rest. They were quick to cancel but far too slow to communicate thereafter/provide information regarding refunds clearly.