Originally Posted by
lars_
Can't see it in the .co.nz or .ca versions of the T&C, but it's still there in the .com T&C though in case you book via that?
"Tickets are fully refundable if cancelled within 24 hours of making the reservation and the reservation is made at least 7 days (168 hours) before departure of the first flight in the itinerary."
This is because for flights to/from the USA, USDOT requires airlines to provide a 24-hour 'cooling-off' period when a reservation is made at least 7 days before departure. For other destinations this doesn't apply.