I just finished up a 7 night points stay at Andaz Maui. We upgraded to the Deluxe Suite with cash and paid for a few lunches, merch, etc. on the room. When I noticed I only received 153 points for the stay I called My Hyatt Concierge and asked why I had received so little eligible spend. She told me that when you stay on free nights you don’t earn eligible spend on anything, but they would help me with a “one time courtesy”. I was confused and asked if she just meant for the room upgrade, and she said no, we shouldn’t earn any points when staying on points/free night awards.

Anyone else have this experience? I thought maybe they just missed our incidental spend and perhaps room upgrades weren’t eligible, but I checked a previous stay where we did a cash upgrade and we did receive eligible spend for the upgrade (minus taxes).