I *think* something has changed in the background for RUC processing. I had a situation this past week where the text agents said something to the effect that we were cleared but awaiting processing, even though online it showed nothing. Got that response from three different agents.

Check-in arrived and was unable to do so. Called in. Got it escalated. We were indeed upgraded, but it took about an hour to "reinstate" the upgrade certificate (RUC) and get the reservation reticketed. Apparently, there is a way for it to clear in the background but not show online and not generate a ticket being issued. But in my case, the upgrade certificate was closed out even though the ticket never got reissued. Therefore, the agent had to get the upgrade certificate recovered then do the reticketing.

It just keeps getting worse.