Originally Posted by SailorJoe

interesting DP on this point. Since I hadn't yet figured out how to set up Serve for paying Chase bills, I used my Serve routing number and account number to set it up as an external account in my Chase checking and tried to pull money in from Chase's side. I think this was a mistake.

Transfer went into "pending review". Today I get a call from Chase fraud department. I don't take incoming calls from banks due to phishing concerns (especially on Sunday nights). So, I told the CSR as much and said I'd call back on their official number. Didn't get through on their official number (for banking at least). Instead, I get a message to call back during business hours. Next I look online and the transaction is canceled, status says "rejected".

I did speak to someone in the credit card department who said they saw a note on my account about a transaction from Pathward Bank (which I know to be Serve Visa) but didn't know anything about it, so I'd have to talk to someone on the checking side.

Ominous. I know a bank account shutdown from Chase leads to all credit cards being closed. Yikes! Going to call tomorrow. Fingers crossed.